Privacy Policy

1. Introduction

2. Information We May Collect

Information Provided Directly

Zelox may collect information that you voluntarily provide, such as:

• Name;
• Business name;
• Email address;
• Telephone number;
• Business website;
• Business type;
• Service area;
• Lead volume information;
• Lead sources;
• Scheduling information;
• Business operational information;
• Information submitted through forms;
• Communications with Zelox;
• Consultation information;
• Billing and transaction-related information where applicable; and
• Other information voluntarily provided.

Zelox does not store complete payment-card information unless that capability is specifically implemented and disclosed to you at the point of collection.

Information Collected Automatically

When visitors use the website, certain information may be collected automatically, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Referring pages;
• Date and time of visits;
• Website interaction information;
• Approximate geographic information derived from IP address; and
• Cookies and similar technologies.

This information may be collected through the website or through service providers that help us operate and analyze the website. Zelox does not claim to use every technology listed above; this section describes what may be collected in connection with website operation.

3. How Information Is Used

Zelox may use information to:

• Provide and operate services;
• Respond to inquiries;
• Schedule and conduct consultations;
• Configure customer systems;
• Provide customer support;
• Communicate about services;
• Send service-related communications;
• Send SMS communications where appropriate consent has been obtained;
• Process transactions;
• Improve the website and services;
• Maintain security;
• Detect misuse or fraud;
• Comply with legal obligations;
• Maintain business records;
• Analyze service performance; and
• Develop and improve Zelox offerings.

4. SMS and Mobile Messaging Privacy

5. How Information May Be Disclosed

Zelox may disclose information in limited circumstances, such as:

Service Providers

Zelox may share information with vendors that help provide services such as:

• Website hosting;
• Communications;
• Scheduling;
• Customer relationship management;
• Analytics;
• Payment processing;
• Email;
• SMS delivery;
• Security; and
• Technical infrastructure.

These providers may access information only as necessary to perform services on behalf of Zelox, subject to applicable agreements and restrictions.

Legal Requirements

Information may be disclosed when reasonably necessary to:

• Comply with applicable law;
• Respond to lawful legal process;
• Protect rights or property;
• Investigate fraud or security issues; or
• Protect users or others.

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction, subject to applicable law.

Nothing in this section contradicts the SMS and mobile opt-in restrictions above. SMS opt-in consent and text messaging originator data remain excluded from third-party marketing disclosure.

6. Information We Do Not Sell For SMS Marketing

7. Cookies and Similar Technologies

Zelox may use cookies and similar technologies for purposes such as:

• Website functionality;
• Security;
• Analytics;
• Remembering preferences;
• Understanding website usage; and
• Measuring marketing effectiveness where applicable.

Browser settings may allow users to control cookies. Disabling certain cookies may affect website functionality or user experience.

8. Analytics and Third-Party Services

Zelox may use third-party service providers to operate, analyze, secure, communicate through, or improve its website and services. Those providers may process information according to their own privacy policies and contractual obligations. Zelox does not list specific vendors unless they have been confirmed and disclosed on the website.

9. Data Retention

Zelox retains personal information only for as long as reasonably necessary for purposes such as:

• Providing services;
• Maintaining customer relationships;
• Fulfilling contractual obligations;
• Maintaining business and transaction records;
• Resolving disputes;
• Enforcing agreements; and
• Complying with legal requirements.

Retention periods may vary depending on the type of information and applicable requirements.

10. Data Security

Zelox uses reasonable administrative, technical, and organizational measures intended to protect information.

No method of electronic transmission or storage is completely secure. Absolute security cannot be guaranteed. Zelox does not make claims about specific encryption standards, certifications, or compliance frameworks unless they have been explicitly confirmed and disclosed.

11. User Choices

Email

Users may unsubscribe from marketing emails using the unsubscribe mechanism included in those messages.

SMS

Users may reply STOP to applicable Zelox SMS messages to opt out. Users may reply HELP for assistance.

Cookies

Users may control certain cookies through browser settings or other tools made available on the website.

Updating Information

Users may contact Zelox to request correction or updating of certain information where appropriate.

12. U.S. State Privacy Rights

Residents of certain U.S. states may have privacy rights under applicable state law. Depending on jurisdiction, these may include rights to:

• Request access to personal information;
• Request correction of personal information;
• Request deletion of personal information;
• Obtain information regarding certain disclosures; or
• Opt out of certain uses or disclosures where legally applicable.

Rights vary by jurisdiction and are subject to exceptions. Not every listed right applies to every user, and Zelox does not represent that it is subject to any particular state privacy statute unless applicability has been established.

To submit a privacy request, contact Zelox using the contact information in the Contact Us section.

13. Children's Privacy

Zelox services are intended for businesses and adults and are not directed to children under 13. Zelox does not knowingly collect personal information from children under 13 through services directed toward them.

If you believe Zelox has collected information from a child under 13, please contact Zelox using the information in the Contact Us section.

14. Third-Party Links

The website may contain links to third-party websites or services. Zelox is not responsible for the privacy practices or content of those third parties. Users should review the privacy policies of any third-party sites they visit.

15. Changes to This Privacy Policy

Zelox may update this Privacy Policy periodically. The updated “Last Updated” date indicates when revisions become effective. Material changes may be communicated through reasonable methods when appropriate.

Continued use of the website or services after changes become effective constitutes acceptance of the revised Privacy Policy.

16. Contact Us